We aim to make buying insurance online as quick and as easy as possible by providing you with all the information you need to make your purchase decision. Once you have purchased your insurance policy we will aim to provide you with great customer service. We will:

Ensure that all enquiries are dealt with by a friendly, helpful and fully trained staff
Ensure that any claim is handled efficiently, professionally and empathetically
Correct any mistakes and handle customer complaints quickly

Terms of Business

Please read these terms and conditions carefully as they contain important information about the use of this site and the insurance products offered. Please note the Policy Wording contains the full terms and conditions for the actual insurance product and is not changed or altered by any of the following:

Eligibility

The policy document clearly sets out the eligibility criteria for who can purchase this policy. Please refer to the policy wordings and ensure you meet the eligibility criteria before you purchase.

Premiums and Premium Refunds

All premiums include Insurance Premium Tax (IPT). No premium will be refunded, either in full or on a pro-rata basis, after the expiry of the 14 day refund guarantee period. Please note this insurance is non-transferable.

Security and Privacy Policies

We will always endeavour to protect your information and provide you with a secure simple and efficient service. We adhere to the requirements of the Consumer Credit Act and the Data Protection Act 2018 and the EU General Data Protection Regulation (‘GDPR’) which came into force on 25 May 2018. You can see more information in our Privacy Policy section and our Security section. We may from time to time change our privacy policy. If we do change or amend our privacy policy, we will notify customers via this site. The privacy policy will always be easily accessible online throughout the site though the Privacy Policy section.

Policy Document

You should read the insurance policy document carefully. It gives you full details of what is and is not covered and the conditions of the cover. You can access the policy document at anytime through our Policy section.

Conditions, Exclusions and Warranties

Various conditions and exclusions will apply to individual sections of your insurance policy, while general exclusions and conditions will apply to the whole of your policy. These are clearly outlined in the policy document.

Restrictions

You acknowledge that the copyright in this website belongs to us. Accordingly, this website (and its source code) may not be used, transferred, copied or reproduced in whole or in part in any manner other than for private use only. You are prohibited from reproducing any part of this website in any material form without our prior permission.

Linking to other sites

We may provide links from this website to other websites that may be of interest to you. We do not accept any responsibility for the content, product offerings or availability of those linked websites.

Online Dispute Resolution Website

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. If you have had a problem with something that you have bought on line, you can use this site if you live in the EU and the trader is based in the EU.

Website: www.webgate.ec.europa.eu/odr

The above complaint procedure is in addition to your statutory rights.